Auto-resolved
68%
+12% this week
Telegram bot blueprint
Answer customers instantly. Hand off when it matters.
RelayBot Desk gives your Telegram bot a small business knowledge base, clear escalation triggers, and a live testing console before you connect a real bot token.
Human handoffs
24
8 urgent
Avg. first reply
3s
Telegram ready
Knowledge base
What are your opening hours?
We are open Monday to Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 3:00 PM. We are closed on Sundays.
Do you offer delivery?
Yes. Local delivery is available within 12 miles. Same-day delivery is offered for orders confirmed before 1:00 PM.
What is your return policy?
Unused items can be returned within 14 days with the receipt. Custom orders and opened consumable products are not returnable.
Can I get a quote?
Absolutely. Send the item or service you need, quantity, target date, and any special requirements. A team member will prepare a quote.
Escalation rules
- 1Customer asks for refunds, complaints, or compensation
- 2Bot confidence is below 70%
- 3Customer asks to speak with a person
- 4Order contains custom pricing or urgent delivery timing